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General Sales Conditions

(Applicable to the Hotel de La Comédie)

 

Preamble:

Use of this site implies full acceptance of our terms and conditions. By using this site, you acknowledge that you are of legal age and that you guarantee the accuracy and accuracy of the information provided. Any fraudulent or infringing use on your behalf or on behalf of a third party may result in your refusal of access to our services and possible financial liability. These general terms and conditions apply to all use of our website and to all reservations and purchases made on this site. The offers and general conditions presented are valid on the day of their consultation. They are periodically updated, however any reservation made will be honoured on the date of stay under the specified conditions.

Booking:

All reservations must be confirmed with a credit card number, expiry date and cryptogram, as a guarantee. We inform you that your credit card will not be charged at the time of booking (1), to allow you to choose, on site at the hotel, the method of payment of your stay.

When booking and until the end of your stay, the hotel reserves the right to pre-authorize the credit card communicated up to a maximum of 100% of the expected stay as a deposit.

 

(1) For bookings of more than 4 nights, the hotel will be able to take a deposit equivalent to half of the scheduled stay.

 

Your payment will be made on site at the beginning of your stay, unless you do not show up at the hotel and have not cancelled your reservation. In this case, the amount of the first night will be charged.

Accepted means of payment (in addition to cash) are the followings: Visa, Mastercard, Maestro, Holiday vouchers and Smartbox Gift Box (ask at the hotel).

Arrival:

Rooms are available at check-in from 14:00, until midnight.

An early arrival (early check-in) is possible (subject to the possibilities and with the agreement of the Reception). This service is subject to invoicing: € 20 per overtime hour.

For arrivals after 19:00, guests are requested to inform the hotel reception of their estimated time of arrival.

Departure:

Rooms must be vacated no later than 12:00 am.

A late departure (late check-out) is possible: Subject to possibilities and with the agreement of the Reception). This service is subject to invoicing: € 20 per overtime hour.

In the event of non-return of the room keys (accompanied by the key-ring), these will be invoiced 50,00 € (price of a key + key-ring); without this being able to lead to complaint.

Luggage:

Luggage storage (locked) is available from 7am until midnight (without interruption). You can leave your luggage there before check-in and also after check-out. This service is free.

Terms of cancelation:

Except for non-modifiable offers, non-cancellable and in case of online payment, any cancellation may be (on the Internet or at the hotel) cancelled free of charge, up to 48 hours before your arrival date.

In case of late cancellation, no show or shortened stay, the value of one night per room booked will be charged by the hotel, as compensation (for the damage suffered).

In the case of long stays (more than 4 nights), the deposit paid and / or deducted will be a cancellation fee.

In the case of group bookings, it is the cancellation conditions (stipulated in the quote) that will refer and will be applied if necessary.

Any amount paid as a deposit will be cashed, considered acquired and not refunded.

Tobacco:

The Hôtel de La Comédie is classified entirely "non-smoking".

In case of smoking found in the room during the stay of the customer, the hotel will apply the billing of an additional night extra, following the immobilization of the room in question for 24 hours at least, in order to proceed to its sanitation and the cleaning of upholstery for the next rental under normal conditions.

Crib:

A cot is available and must be reserved beforehand.

Animals:

Only pets (cats and dogs) will be accepted, only one animal per room*, with a supplement of 6 € per animal, per night.

For hygiene reasons, pets are not allowed in the breakfast room during the hours of service.

* subject to availability of rooms in which pets are allowed.

Price:

The prices displayed on our site are indicated in Euros. They are displayed all taxes included, excluding a daily and personal tourist tax that is collected in addition, on behalf of the Montpellier Métropole (deliberation available upon request at the reception).

Our prices are subject to change at any time without this being applicable to bookings already confirmed, unless the legal or regulatory fees imposed by the competent authorities change.

Non-modifiable offers, non-cancellable:

Our site may be required to make promotional offers for which no cancellation or modification is possible. In application of Article L121-21-8 of the Consumer Code, the right of withdrawal provided for in Article L121-21 is not applicable.

Confirmation is deemed to represent the agreement of the parties. the customer is invited to show the greatest diligence in the presentation of any claim in order to allow the treatment in the best conditions.

Complaints:

Any request for information or complaint must be addressed to the hotel; which will be responsible for mediating between the parties. The customer is invited to transmit any complaint relating to a stay as soon as possible, in order to facilitate the treatment. He must, moreover, have taken care, during his stay, to report any inconvenience in order to limit the possible consequences.

Mediator of consumption:

After having entered our Customer Service, and in the absence of a satisfactory answer, you can contact the Mediator of Tourism and Travel, whose details and referral methods are available on his website: www.mtv.travel .

Applicable right:

These "general conditions of sale" are subject to French law.

Any dispute, as well in the interpretation as in the application of these conditions of use and sale, will be subjected to the French law and to the competence of the commercial court of Montpellier.

The parties undertake however to make their best efforts to reach a friendly settlement.

Dislodgement:

In the event that, for some reason beyond its control, the hotel will not be able to guarantee the reservation, it will do its best to relocate at its expense to a hotel of at least equivalent category, located near.

Best price guaranteed:

A reservation made on our website guarantees that you will benefit from the lowest available rate on the internet.

The tariffs concerned by the guarantee of the best price on line must be accessible to the individual public and open to the reservation with the exclusion in particular:

- Rates reserved for groups / seminars;

- Rates reserved for companies in partnership with the hotel.

If the customer finds a cheaper offer on another website and wants to activate the guarantee, he must make sure that this guarantee of less expensive offer must include conditions (dates, length of stay, type of room, number of persons, chosen formula, conditions of sale, currency withheld ...) identical to that made by the customer, on the site of the hotel.

The Best Rate Guarantee applies only to accommodation (room only) excluding any other taxes and charges.

 To request the application of the guarantee of the best price, you must fill out the claim form available on request by email to the email address of the hotel.

Protection of personal data:

Please refer to our legal notice.

Final provisions:

The fact that the Hotel de La Comédie does not avail itself of one of the clauses of the present general conditions cannot be worth renunciation for the future for the benefit of the clause. In the event that one of the clauses would be declared void, it will be declared unwritten without this affecting the validity of the other provisions, unless it is essential and decisive. In case of force majeure, including the interruption of telecommunication facilities, strikes, the hotel will be released from its obligations and uncompleted services will be subject, in case of advance payment online, a reimbursement excluding the payment of any damages.

 

The Hotel de La Comédie Management